Automotive Service Manager

4 weeks ago

Nottingham, Nottingham, United Kingdom IN n OUT Autocentres Full time
About the Role

We are seeking an experienced and skilled Assistant Manager to join our team at IN n OUT Autocentres. As a key member of our management team, you will play a vital role in driving business performance and improvement, while delivering exceptional customer service and ensuring the highest standards of quality and safety.

As an Assistant Manager, you will be responsible for assisting the Centre Manager with daily sales and customer service, as well as providing leadership and guidance to the centre team. You will also be involved in coaching and motivating the team to achieve their full potential, while driving profitability and maximising productivity.

Our ideal candidate will have a strong background in automotive service, with a minimum of 3 years' experience in a similar role. You will be a qualified Level 3 Technician and/or MOT Tester, with excellent communication and customer relations skills. You will also be passionate about delivering exceptional customer service and committed to exceeding customer expectations.

We offer a competitive salary and benefits package, including a company pension, cycle to work scheme, employee discount, free parking, life insurance, and on-site parking. You will also have access to training and development opportunities, including CPD, to help you succeed and build your career with us.

Our company culture is built on a commitment to customer satisfaction, with a focus on providing quality, value, convenience, and exceptional levels of customer care. We are proud to be a Which? Trusted Trader and subject to regular audits to ensure we meet the highest standards of service and customer satisfaction.

As a member of our team, you will have the opportunity to work in a fast-paced and varied environment, with a focus on delivering exceptional customer service and driving business performance. If you are passionate about customer relations, have excellent communication skills, and are looking for a long-term career move to an expanding business, this could be the ideal opportunity for you.

Key Responsibilities:

  • Assist the Centre Manager with daily sales and customer service
  • Provide leadership and guidance to the centre team
  • Coach and motivate the team to achieve their full potential
  • Drive profitability and maximise productivity
  • Deliver exceptional customer service and exceed customer expectations

Requirements:

  • Full Driving Licence (required)
  • Automotive service experience (3 years preferred)

Benefits:

  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Free parking
  • Life insurance
  • On-site parking

Supplemental Pay Types:

  • Bonus scheme
  • Performance bonus
  • Quarterly bonus

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