Benefits Assessment Officer
2 weeks ago
About the Role:
CRA GROUP LIMITED is seeking a highly skilled Benefits Assessment Officer to join our team on a contract basis. As a Benefits Assessment Officer, you will play a crucial role in ensuring that applications for welfare assistance are processed and paid promptly and correctly.
Key Responsibilities:
- Process and pay welfare assistance applications in accordance with legislation and procedures.
- Resolve customer enquiries and provide advice on welfare assistance.
- Ensure accurate and timely completion of customer accounts.
- Identify and recover overpayments of welfare assistance.
- Collaborate with internal teams to ensure seamless service delivery.
Requirements:
- GCSE English and Maths grade A – C or equivalent.
- Relevant assessment experience with Housing Benefit and Council Tax rebate.
- Experience of working with customers and meeting their needs.
- Proven aptitude for working with numbers and financial calculations.
- Ability to work in a fast-paced environment and adapt to change.
- Experience of using NEC Northgate Revenues & Benefits and/or Capita Academy.
What We Offer:
- A contract role with a reputable company.
- The opportunity to work in a dynamic and supportive team.
- Professional development and growth opportunities.
How to Apply:
Please submit your application, including your resume and a cover letter, to [insert contact information].
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