Benefits Assessment Officer

2 weeks ago


Milton Keynes, Milton Keynes, United Kingdom CRA GROUP LIMITED Full time
Job Title: Benefits Assessment Officer - Contract Role

About the Role:

CRA GROUP LIMITED is seeking a highly skilled Benefits Assessment Officer to join our team on a contract basis. As a Benefits Assessment Officer, you will play a crucial role in ensuring that applications for welfare assistance are processed and paid promptly and correctly.

Key Responsibilities:

  • Process and pay welfare assistance applications in accordance with legislation and procedures.
  • Resolve customer enquiries and provide advice on welfare assistance.
  • Ensure accurate and timely completion of customer accounts.
  • Identify and recover overpayments of welfare assistance.
  • Collaborate with internal teams to ensure seamless service delivery.

Requirements:

  • GCSE English and Maths grade A – C or equivalent.
  • Relevant assessment experience with Housing Benefit and Council Tax rebate.
  • Experience of working with customers and meeting their needs.
  • Proven aptitude for working with numbers and financial calculations.
  • Ability to work in a fast-paced environment and adapt to change.
  • Experience of using NEC Northgate Revenues & Benefits and/or Capita Academy.

What We Offer:

  • A contract role with a reputable company.
  • The opportunity to work in a dynamic and supportive team.
  • Professional development and growth opportunities.

How to Apply:

Please submit your application, including your resume and a cover letter, to [insert contact information].



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