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Apprenticeship Liaison Officer

2 months ago

Norwich, Norfolk, United Kingdom Norwich City College Full time
Job Overview

We are seeking an experienced and skilled Apprenticeship Liaison Officer to join our team at Norwich City College. As a key member of our department, you will play a crucial role in ensuring the success of our apprenticeship programme.

Your primary responsibility will be to manage a customer portfolio, engaging employers in the apprenticeship journey and leading on the apprenticeship sign-up process. You will provide a high-quality service to a wide range of customers, including apprentices, employers, academic staff, and external stakeholders.

Key Responsibilities:

  • Manage a customer portfolio, ensuring timely and effective communication with employers and apprentices.
  • Lead on the apprenticeship sign-up process, ensuring a seamless experience for all parties involved.
  • Provide exceptional customer service, responding to queries and concerns in a professional and timely manner.
  • Work collaboratively with the team to achieve departmental goals and objectives.

Requirements:

  • Proven experience in managing a customer portfolio and engaging employers in the apprenticeship journey.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
  • Ability to work independently and as part of a team, with a strong focus on customer service.
  • Knowledge of apprenticeship programmes and policies, with a commitment to ensuring compliance.

We offer a competitive salary and a range of benefits, including opportunities for professional development and career progression. If you are a motivated and experienced individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.