Community Support Liaison

2 months ago


Norwich, Norfolk, United Kingdom Norfolk Full time

Job Summary:

We are seeking a highly skilled and motivated Reablement Liaison Officer to join our team at Norfolk. As a key member of our multidisciplinary team, you will be responsible for providing excellent customer service and ICT support to service users, their families, and healthcare professionals.

Key Responsibilities:

  • Take referrals into our service via phone and Liquid Logic, our social care system
  • Set up visits to service users for support workers using electronic scheduling software
  • Provide ICT support to support workers while they are working in the community
  • Assess risk and take appropriate action to ensure the safety and well-being of service users
  • Work collaboratively with our team to deliver high-quality services to service users

Requirements:

  • Excellent ICT skills and ability to work to tight deadlines
  • Ability to assess risk and take appropriate action
  • Excellent customer service skills and ability to work independently
  • Ability to work collaboratively as part of a team
  • Hybrid working arrangement, with a mix of home and office-based work

About Us:

Norfolk is a leading provider of social care services, dedicated to delivering high-quality support to adults across the county. We are committed to providing excellent customer service and working collaboratively with our partners to achieve the best possible outcomes for our service users.



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