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IT Service Management Specialist
3 months ago
Position: IT Service Management Specialist
Location: Flexible working arrangements available.
Compensation: Approximately £37,000 based on qualifications and experience.
Key Responsibilities:
- Facilitates IT Service Management, executing live IT service activities based on ITIL methodologies, including Service Continuity, Risk Management, Availability Management, Capacity Management, Patch Management, Security Vulnerability Management, Change Management, and Defect Management.
- Delivers IT Service Management through a strategic mix of internal teams and external partners.
- Evaluates, analyzes, develops, documents, and implements enhancements to processes or functions.
- Contributes to the creation of new or improved practices and organizational standards, fostering localized enhancements to service quality.
Required Skills and Experience:
Essential:
- Understanding of business unit policies and operational processes.
- Experience in an IT environment.
- Familiarity with a Service Integration and Management (SIAM) framework is advantageous.
- Background in a similar role or setting.
Desirable:
- Experience in Availability Management, Capacity Management, and Security Vulnerability Management is highly beneficial.
Employee Benefits:
We offer a comprehensive benefits package that includes a competitive pension scheme, enhanced annual leave, and a Company-contributed Share Incentive Plan. Additional perks include flexible working options, an employee assistance program, Cycle2work scheme, and employee discounts.
About the Enterprise IT Team:
Join us in a pivotal role within the Enterprise IT Services, where you will have the opportunity to develop and enhance your skills in a dynamic IT environment.
Why Choose BAE Systems?
At BAE Systems, you will have the chance to make a significant impact. We foster an inclusive culture that values diversity, integrity, and merit, empowering you to reach your full potential. We encourage applications from all backgrounds, particularly from groups currently underrepresented in our industry.
We are committed to ensuring our recruitment processes are inclusive. If you have a disability or health condition that may affect your performance in certain assessments, please discuss potential reasonable adjustments with your recruiter.
