Operations Analyst

3 days ago

Wokingham, Wokingham, United Kingdom Loftware Full time

About Loftware:

Loftware is a leading provider of enterprise labeling and artwork management solutions, serving companies globally with a presence in the US, UK, Germany, Slovenia, China, and Singapore. With over 35 years of experience, Loftware helps businesses improve accuracy, traceability, and compliance while enhancing labeling quality, speed, and efficiency.

Job Summary:

The Operations Administrator will collaborate with the PS management and teams to document and maintain processes, systems, and performance monitoring approaches. This role will support the global delivery of services to meet target revenue and performance goals, focusing on Forecast, Resource Utilization, and Billing Operations for the PS team.

Key Responsibilities:

  • Lead Billing Operations and support Forecast, Resource Operations, and performance monitoring of the PS Organization.
  • Document and maintain strategies and insights to guide PS teams in achieving Forecast, Resource utilization, and Billing targets.
  • Identify ways to increase revenue, decrease costs, and improve efficiency.
  • Gather data through observations, reports, and interviews to provide insights and recommendations.
  • Determine appropriate methods to analyze operations, relevant information, and data.
  • Document and maintain systems for delivering effective tracking, reporting, and communication tools.
  • Support capacity planning and provide data as an input for PS organization planning.
  • Proactively identify issues, research, document findings, and recommendations.
  • Help departmental leaders implement new policies, procedures, and processes.
  • Train employees to use new systems or follow new processes.
  • Maintain and update policies and procedures to improve performance.
  • Ensure compliance with established standards.
  • Work closely with PS management to achieve outcomes based on company goals.

Requirements:

  • Bachelor's degree or equivalent experience.
  • Minimum 3 years of professional Operations Analyst or similar experience in a large, cross-functional organization.
  • Detail-oriented approach and strong focus on results.
  • Good verbal and written communication skills.
  • Good interpersonal skills, with the ability to work collaboratively across teams and different management levels.
  • Good analytical skills, with the ability to translate data into actionable insights.
  • Knowledge of financial and resource modeling and forecasting.
  • High proficiency in Microsoft Office applications.
  • Ability to work with minimal supervision.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Proficiency with PSA, SFDC, QlikView, project management tools, business intelligence tools, and capacity planning tools.
  • Understanding of Business Process Management and OPEX.
  • Understanding of IT Service Delivery and or Supply Chain industries.

Preferred Skills:

  • Understanding of Operations management (COM, CAE, ITIL or Six Sigma Green Belt).
  • Understanding of Project Management principles (PMP, Agile or Prince 2).

Soft Skills:

  • Natural tenacious and confident mindset.
  • Analytical, planning, and organizational skills.
  • Resilient, empowering, persistent, and inductive reasoning.
  • Curious and investigative mindset to delve into business operations.
  • Able to facilitate large group interactions to drive positive outcomes.
  • Maintain high standards of honesty and integrity.
  • Proven negotiation and mediation skills.

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