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Service Delivery Expert

2 months ago

Bristol, Bristol, United Kingdom Pertemps Bristol Commercial Full time

About the Role

We are seeking several Customer Service Advisors to join our team at Pertemps Bristol Commercial in North Bristol. As a key member of our customer-facing team, you will play a vital role in delivering exceptional customer service and ensuring a seamless experience for our clients.

Main Responsibilities

  • Provide outstanding customer care, serving as the primary point of contact between our clients and our workshop team.
  • Inform and consult clients on vehicle servicing, keeping them updated at every stage and addressing any questions or concerns.
  • Liaise with technicians and workshop control to monitor vehicle statuses and ensure timely completion.
  • Offer expert advice on our products and services to enhance the client experience.

Requirements

  • Excellent organisational and administrative skills.
  • Strong attention to detail.
  • A customer service background is beneficial for delivering high levels of customer satisfaction in a busy, demanding environment.
  • Knowledge of Kerridge would be advantageous but is not essential.

What We Offer

  • Enhanced holiday entitlement, including bank holidays.
  • Industry-leading maternity, paternity, and adoption pay.
  • Opportunities for growth and advancement.
  • Long service recognition, acknowledged every 5 years.
  • Discounted car schemes.
  • High street discounts.
  • Discounted gym memberships.
  • Cycle to work scheme.
  • One paid day for voluntary/community work per year.