Compliance and Office Manager

2 days ago

Cranleigh, Surrey, United Kingdom CV Library Full time
Job Title: Compliance and Office Manager

We are seeking an experienced professional to join our team as a Compliance and Office Manager. The ideal candidate will have a background in a regulated financial services or insurance cover holder business, with a solid understanding of Compliance.

Key Responsibilities:
  • Compliance Liaison: Work closely with external Compliance function to monitor compliance procedures, conduct monthly attestations, and support audit processes.
  • Lloyd's Binder Administration: Maintain ongoing communication with the underwriter.
  • IT Management: Oversee systems including BACS, LAN, and the company's administration database with IT provider.
  • Claims Administration: Serve as the liaison between policyholders, brokers, and underwriters.
  • Human Resources: Manage training, appraisals, and various HR policies.
  • Customer Communication: Oversee annual customer mailings, coordinate with printers, and secure regulatory approvals.
  • General Office Management: Oversee day-to-day office operations and staff management.
Requirements:
  • Proven experience in compliance, administration, and operations at a management level.
  • Desirable background within an FCA and/or highly regulated environments.
  • Advanced skills in Excel (or similar software) and data analysis.
  • Strong interpersonal and relationship management skills.
  • Deep understanding of Conduct Risk and Treating Customers Fairly principles.
  • At least 5 years of relevant experience.
Competencies:
  • Excellent communication skills with the ability to manage relationships effectively.
  • Approachable, collaborative, and positive attitude.
  • Ability to remain calm under pressure.
  • Strong organizational, planning, and self-management skills.
  • Meticulous attention to detail.
  • Flexible and adaptable approach to work.
  • Self-motivated, conscientious, and able to manage time effectively.
Additional Information:
  • The role is office based, in Cranleigh.
  • Competitive salary of up to £55k pro rata (higher for candidates with strong FCA/Compliance background).
  • Free company parking provided.
  • Good pension scheme and company benefits.
  • Working hours: 9am - 5pm.
  • 4 days per week – Mon – Thurs or Tues - Fri.

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