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Customer Experience Specialist

2 months ago

King's Lynn, Norfolk, United Kingdom rthirteen recruitment Full time

R13 are currently supporting the search for a Customer Experience Advisor to join a fantastic luxury ecommerce business. This is a varied role covering all aspects of customer service from direct communication through to invoicing and ecommerce management.

This is a full-time, permanent role working Monday to Friday, 9:30-5:30pm with flexibility on working hours. This is a largely remote position but will require occasional travel to offices in the region. Salary is competitive depending on experience.

About the Company

This thriving business within the luxury homeware market are known for their elegant designs and attention to detail. They are passionate about creating an outstanding customer experience and are now looking for likeminded individuals to become a key part of their growth journey.

Key Responsibilities

  • Liaising with customers, arranging deliveries, responding to queries and handling any issues/complaints in a timely and friendly manner.
  • Communicating internally and externally using ClickUp, email, WhatsApp and phone calls.
  • Using the Shopify and warehouse portal to authorise orders.
  • Sending invoices to customers.
  • Liaising with the warehouse regarding orders/queries/issues.
  • Gaining a strong understanding of the products and the craftsmanship behind them.

What We Offer

A competitive salary, a dynamic and supportive work environment, and the opportunity to work with a leading luxury ecommerce business.