Customer Service Manager

1 month ago


Bristol, Bristol, United Kingdom XC Trains Limited Full time

Customer Service Manager - Bristol

XC Trains Limited is seeking an experienced Customer Service Manager to lead our teams in Bristol and surrounding areas.

The successful candidate will be responsible for:

Leading Teams

Lead and direct Customer Service Teams to deliver business objectives in a safe and risk-free environment.

Great Service

Ensure delivery of excellent service to customers consistently, improving the service offered.

Developing People

Motivate, develop, coach, and communicate with team members to achieve their potential.

Safety

Lead teams to ensure the safety of people and customers, complying with legislation and the Safety Management System.

Finance

Manage budgets and cash handling, ensuring accuracy and security.

Productivity

Develop good practice in train crew productivity, improving time lost through sickness and release from rostered turns.

Operations

Ensure team members have necessary competences to conduct duties safely and with confidence.

The ideal candidate will have significant experience in a similar role, with strong leadership and interpersonal skills, and be competent in managing large teams, cash handling, and catering hygiene.

Please note that this is a safety-critical role.

Key Requirements

  • Developing people through motivating, coaching, and effective communication.
  • Operational development - ensuring people have necessary competence, safety, and confidence to undertake their role.
  • Leading and directing teams to deliver business objectives in a safe and risk-free environment.
  • Delivering excellent and consistent service to customers and seeking to continuously improve the service offered.
  • Demonstrating good practice in train crew productivity, developing efficient rosters, managing rest day work, and improving absenteeism.

XC Trains Limited is an equal opportunities employer.



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