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Sales and Customer Service Representative

2 months ago

London, Greater London, United Kingdom Discovery, Inc. (Formerly Scripps Networks Interactive) Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our retail team as a Sales and Customer Service Representative. As a key member of our sales team, you will be responsible for providing an exceptional customer experience, ensuring the retail store meets sales targets, and maintaining high standards of merchandising and housekeeping.

Key Responsibilities:

  • Replenish stock and maintain a visually appealing store environment.
  • Provide excellent customer service, responding to customer inquiries and resolving any issues in a professional and courteous manner.
  • Work collaboratively with the sales team to achieve sales targets and meet customer needs.
  • Engage with customers on photo opportunities outside the shop, promoting the Harry Potter brand and creating a memorable experience.

Requirements:

  • Previous retail experience or experience working with the public.
  • Selling skills, with a proactive approach to increasing sales.
  • Enthusiasm and passion for the Harry Potter brand, with excellent knowledge of the franchise.
  • Flexibility to work a variety of shifts, including weekends and holidays.

About Us:

Warner Bros. Discovery is a global leader in the media and entertainment industry, with a diverse range of businesses including film and television production, post-production, and retail. We are committed to creating a workplace that is inclusive and respectful, where everyone has the opportunity to succeed.