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Housing Operations Manager

2 months ago


Manchester, United Kingdom Great Places Housing Group Full time

Senior Housing Officer - South Region

Our Neighbourhoods Team is expanding to meet the growing needs of our customers.

We are seeking customer-focused individuals who are passionate about delivering high-quality housing and estate management services.

As a Senior Housing Officer with Great Places Housing Group, you will be the primary point of contact for our customers, colleagues, and partners in your local area.

Your key responsibilities will include:

  • Ensuring timely rent collection and providing support to customers to reduce arrears
  • Allocating vacant properties to new customers in a fair and efficient manner
  • Investigating incidents of anti-social behaviour, supporting victims, and taking proportionate tenancy enforcement action when necessary
  • Building strong relationships with local stakeholders and partners to promote community engagement and social inclusion
  • Understanding and addressing the individual needs of our customers, making relevant links with support organisations when required

We take an agile approach to work, allowing you to work with customers on your patch, with colleagues at our local office, and from the comfort of your own home.

Our Senior Housing Officers play a vital role in delivering our commitment to sustainable neighbourhoods, promoting integrity, inclusivity, and respect for diversity within our communities.