Customer Service Representative

1 month ago

Yaxley, Cambridgeshire, United Kingdom AF Blakemore & Son Ltd Full time

Customer Team Member (SPAR 18+)

16 Hours P/W - flexible hours available.

We are seeking a Customer Team Member to join our team at SPAR Yaxley. As a Customer Team Member, you will play a vital role in delivering exceptional customer service and contributing to the success of our store. You will assist in maximising sales and profit by carrying out allocated tasks, ensuring great customer service, through 'Brilliant Basics, Moments of Wow, Food for later and Food for now'

A.F. Blakemore & Son Ltd is a leading convenience retailer with a strong commitment to customer satisfaction. Our company culture values teamwork, innovation, and continuous improvement. As a Customer Team Member, you will have the opportunity to develop your skills and knowledge in a fast-paced retail environment.

Key Responsibilities:

Customer Service:

  • Provide a warm and welcoming experience for customers.
  • Answer customer inquiries and assist with product information.
  • Process customer transactions efficiently and accurately.
  • Upsell products and promote multi-buy offers to increase sales.

Store Operations:

  • Work with stock, checking deliveries, and maintaining a clean and organised sales floor.
  • Complete additional tasks, such as date checking, stock and gap checking, and price changes.
  • Adhere to company policies and procedures.

Key Skills:

  • Previous experience in a similar role and/or industry is preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a team environment and independently.
  • Previous cash handling experience is preferred but not essential.

What's in it for you?

  • Competitive hourly rate.
  • Excellent benefits package, including holiday, maternity and paternity leave, and pay in excess of statutory entitlements.
  • Opportunities for career development and progression.
  • Generous staff discount in all our SPAR stores.
  • Paid breaks and free tea and coffee.
  • Early access to your pay through 'EarlyPay'.
  • 24/7 access to your payslips and Rotas via HR/Payroll portal.
  • Wellbeing support, including emotional support, counselling, legal and financial advice.
  • Company Pension Scheme and NEST pension scheme.
  • Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme.
  • Extra Holidays - Purchase Scheme.
  • Cycle to work - Bicycle purchase scheme.
  • Long Service Awards.

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