Customer Service Representative

1 day ago


Yaxley, Cambridgeshire, United Kingdom AF Blakemore & Son Ltd Full time

Customer Service Representative

A dynamic role in a fast-paced retail environment

We are seeking a highly motivated and enthusiastic Customer Service Representative to join our team at SPAR. As a key member of our store team, you will play a vital role in delivering exceptional customer service and contributing to the success of our business. Your primary responsibility will be to provide a welcoming and helpful experience for customers, answering their queries and ensuring they find what they need. You will also be responsible for processing customer purchases efficiently and accurately, maintaining a positive and friendly service.

Key Responsibilities:

  • Greet customers in a friendly and welcoming manner.
  • Answer customer inquiries about products and services and assist them in finding the items they need.
  • Process customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service.
  • Upsell selected products to customers and highlight multi-buy offers to ensure maximum sales.

Requirements:

  • Previous experience in a similar role and/or industry is preferred.
  • Reliably follows instructions and procedures with excellent attention to detail.
  • Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence.
  • Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
  • Experience of using a 'Challenge 25' policy desirable.

What's in it for you?

  • Excellent benefits package including: holiday, maternity and paternity leave and pay in excess of statutory entitlements.
  • Develop your skills and capability in a highly supportive and multi-diverse culture.
  • Outstanding Training & Development.
  • Gain hands-on experience in a high-volume, fast-paced convenience store.
  • Generous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes).

AF Blakemore & Son Ltd is a leading retail company that values its employees and offers a range of benefits to support their well-being and career development. As a Customer Service Representative, you will be part of a dynamic team that is committed to delivering exceptional customer service and driving business success.

Key Skills/Knowledge:

  • Previous experience in a similar role and/or industry is preferred.
  • Reliably follows instructions and procedures with excellent attention to detail.
  • Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence.
  • Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
  • Experience of using a 'Challenge 25' policy desirable.

Join our team to develop your skills and contribute to the success of our business.

We are a forward-thinking company that values its employees and offers a range of benefits to support their well-being and career development. As a Customer Service Representative, you will be part of a dynamic team that is committed to delivering exceptional customer service and driving business success.



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