Housing Support Services Manager

2 weeks ago


Exeter, United Kingdom Prospero Health & Social Care - Cardiff Full time
Position:
Supported Housing Service Manager

Compensation:
£31,400 annually - 09:00 - 17:00, Monday to Friday, with no overnight shifts or weekend duties.

Work Hours:
37.5 hours per week

Location:
Exeter

Employee Benefits:
  • Generous Leave: 27 days of annual leave, including an additional day off for your birthday, increasing to 30 days after 4 years of continuous service, plus public holidays.
  • Career Advancement: Exceptional opportunities for professional growth and complimentary monthly training sessions led by experienced trainers.
  • Salary Progression: Annual salary increments for the first three years based on a sliding scale.
  • Wellbeing Assistance: Access to wellbeing resources and advice, including up to 6 complimentary counseling sessions through our Employee Assistance Programme.
  • Pension Plan: A competitive and generous pension scheme.
  • Healthcare Benefits: Immediate access to healthcare professionals and discounts on various health services through our Simply Health Scheme.
  • Supportive Environment: Regular feedback from staff is encouraged and valued, with frequent supervision sessions with line managers.
  • Reflective Practice: Bi-monthly Reflective Practice sessions facilitated by external professionals.

Additional Information:
On-call duties required (1 in 4 weeks), with compensation of £100/week while on-call. A valid UK driving license and access to a personal vehicle is necessary, along with business insurance for roles involving travel.

Role Overview:
The Service Manager will be instrumental in overseeing the Supported Housing and Trainer Tenancies initiatives within the Exeter team. These programs are designed to assist individuals with a history of homelessness in the Exeter region. The main goal is to provide high-quality, person-centered support, ensuring the safety and well-being of each individual.

Key Responsibilities:
  • Provide strategic planning, leadership, and direction, ensuring compliance with statutory and organizational quality standards.
  • Oversee daily operations of relevant facilities, including maintenance and safety, ensuring regular inspections are conducted and documented.
  • Ensure adequate staffing levels and quality of resources are maintained to meet agreed service standards, including managing a robust staffing rota and providing additional coverage as needed.
  • Develop and implement monitoring systems to showcase the usage and achievements of the service for internal teams, the organization, and external stakeholders.

Qualifications:
  • A valid UK driving license and access to a personal vehicle, with business insurance for travel-related roles.
  • In-depth knowledge and understanding of rough sleeping, complex social needs, and the underlying causes of homelessness.
  • Demonstrated management experience in a comparable environment.
  • Ability to professionally represent the organization to a diverse range of individuals, including service users, families, neighbors, professionals, and commissioners.


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