Store Operations Manager

1 week ago


Woking, Surrey, United Kingdom Naylor's Equestrian Llp Full time
About the Role

We are seeking a highly motivated and organized individual to join our store's Junior Management team as a Store Operations Manager. As a key member of our team, you will play a vital role in maintaining and improving customer service levels throughout the store.

Key Responsibilities
  • Provide managerial support and guidance to store staff to ensure seamless day-to-day operations.
  • Monitor and maintain high standards of customer service, ensuring a positive shopping experience for all customers.
  • Assist in the supervision of staff, providing coaching and development opportunities to enhance their skills and performance.
  • Deal with customer complaints and enquiries in a professional and courteous manner.
  • Contribute to the development and implementation of store strategies to drive sales growth and improve operational efficiency.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career progression and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong organizational and time management skills.
  • Experience in a retail or customer-facing role.


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