Network Operations Centre Analyst

4 hours ago

Saint Helier, United Kingdom JT Group Full time
About the Role

We are seeking a highly skilled Network Operations Centre Analyst to join our team in Jersey. As a key member of our NOC team, you will play a critical role in ensuring the quality of our network services.

Key Responsibilities
  • Be the first point of contact for Customer Care departments into Network Operations
  • Answer, validate and transfer emergency calls to relevant services
  • Support the NOC Technician you will be partnered with on shift
  • Manage and track access to exchange sites by both JT and third-party engineers
  • Trouble Ticket Handling (opening, analysis, closure)
  • Analyse and classify alarms
  • Perform 1st level restoration tasks under the supervision of Tier 1/2/3 colleagues
  • Provide all clear/referral of any ongoing alerts to engineers following planned works
  • Create Third-Party Planned Works, immediately updating relevant tickets on outcomes
  • Assist in the testing of new interfaces and toolsets as required
  • Complete utilisation vs capacity reports to schedule
Requirements
  • Strong analytical skills with an eye for detail and a desire to see issues through to resolution
  • An interest in telecommunications
  • A desire to learn, understand, and contribute to improving how the monitoring solutions support and improve JT's networks and end services
  • Prior experience of working within a technical service/faults desk environment
  • ITIL v3 or V4 desirable, or able to commit to obtain within 12 months of joining
  • Ability to communicate effectively with colleagues across the business
About JT

We are the leading pan-island communications provider in the Channel Islands, with an international presence operating globally. Our vision is to become the best connected telco in the world, by creating a culture where everybody feels valued and is empowered to support our customers.

We offer a variety of roles in engineering and IT, right through to Sales and HR. All of which, work together to improve the lives of our customers on a daily basis. We also offer an award-winning New Talent programme.

We're always on the lookout for creative, innovative, team-oriented and knowledgeable individuals who are passionate about our brand and share our purpose of connecting our customers to their future.

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