Retail Management Team Lead

4 weeks ago

Durham, Durham, United Kingdom River Island, Retail Full time
Job Title: Floor Manager FTC 12 Months

We are seeking an experienced and skilled Floor Manager to join our team at River Island, Retail. As a key member of our management team, you will be responsible for driving sales and customer engagement, leading a team of sales associates, and ensuring exceptional customer service.

Key Responsibilities:
  • Drive omni-channel sales and data capture through delivering exceptional customer service
  • Increase conversion through customer engagement and product knowledge
  • Inspire customers using verbal and visual engagement with our products
  • Achieve and enhance brand standards, including strong visuals
  • Support achieving targets and drive key results through implementing strategic actions
  • Use reports to make commercial and financial decisions that increase profit
  • Be aware of cost control, how to drive and protect profit
  • Be fully responsible for all areas of retail risk and health & safety
Leadership and Teamwork:
  • Coach and develop talent, driving succession and creating strong teams
  • Support the management team and take accountability in their absence
  • Lead a team by motivating and encouraging teamwork to achieve goals
  • Manage performance and give in-the-moment feedback
  • Implement and delegate tasks with close follow-up, leading by example with a hands-on approach
Agile Working:
  • Ability to operate within different roles
  • Recognize and adjust to change
  • Ability to learn quickly, thoroughly, and deliver detail
  • Able to manage challenges and pressure, adjusting quickly to changing circumstances and finding solutions supported by management
  • Adaptability to variation in work, requiring multi-skilling
  • Fast-paced and purposeful approach
Decision Making:
  • Deliver 100% compliance with all Company policies and processes
  • Implement company decisions and take responsibility
  • Seek advice from line Manager/ expert and utilize team input when required
  • Be well-organized and capable of planning efficiently to deliver results

We are looking for an experienced Floor Manager who has a good understanding of the latest trends and our competitors. You should have good leadership skills, experience in VM, and the ability to analyze reports and make commercial decisions. If you are a motivated and results-driven individual who is passionate about delivering a world-class experience to our customers, we would love to hear from you.

We offer a range of benefits, including a generous 50% staff discount, uniform allowance, and a bonus scheme. We also have a strong focus on progression and development, with opportunities for upskilling and qualifications. Our Island culture is built on kindness, respect, and inclusivity, and we are committed to equality of opportunity and welcome applications from individuals from all backgrounds.

At River Island, we are committed to the safeguarding of all our employees, regardless of age or job role. We promote and encourage the belief in British Values, including democracy, the rule of law, individual liberty, and mutual respect and tolerance of different faiths and beliefs.

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