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Guest Services Coordinator

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Bristol, United Kingdom Doubletree Full time

About Us: Doubletree by Hilton, Cadbury House is a premier four-star boutique hotel and spa located in the picturesque South West. With 132 elegantly appointed rooms, our hotel offers a stunning backdrop for various events, from weddings to corporate gatherings, all set against the beautiful English countryside.

Position Overview: We are currently seeking a dedicated Hotel Reservationist to join our team. This role is essential in ensuring that all guest bookings are processed in accordance with our hotel’s standards.

Key Responsibilities:

  • Manage and register guest bookings accurately and efficiently.
  • Collaborate with various departments to guarantee a seamless experience for our guests.
  • Address all reservation inquiries while adhering to established selling procedures and rates to optimize revenue.
  • Stay informed about current promotions and hotel amenities to effectively communicate these to guests.

Ideal Candidate Profile:

  • Possesses a cheerful and positive attitude.
  • Exhibits exceptional communication skills, both verbally and in writing.
  • Demonstrates a commitment to providing outstanding customer service.
  • Displays strong organizational abilities and the capacity to manage multiple tasks.
  • Thrives in a team-oriented environment.

We look forward to welcoming a new member who embodies our values and contributes to our guests' memorable experiences.