Booking Specialist

1 month ago

London, Greater London, United Kingdom Arora Group Full time

Job Title: Booking Specialist

Company: Arora Group

As a Booking Specialist, you will be an integral part of our team, showcasing exceptional hospitality and communication skills when interacting with guests. You will possess a thorough understanding of our accommodations and amenities, confidently guiding guests through our offerings.

  • Providing assistance to guests in a friendly and efficient manner regarding their booking inquiries, modifications, and cancellations via phone and email.
  • Responding to inquiries about the property, amenities, and services available.
  • Entering and retrieving information in our booking management system.
  • Optimizing sales opportunities and enhancing room occupancy rates.

Qualifications:

  • Delivering outstanding service is second nature to you.
  • Strong organizational abilities and meticulous attention to detail.
  • Proficient in managing multiple tasks while maintaining composure in high-pressure situations.
  • Excellent verbal and written communication skills in English.
  • Professional appearance and demeanor.
  • Prior experience in a similar capacity within a four-star establishment is advantageous.
  • Familiarity with Opera PMS and Marsha systems is beneficial.

Perks:

We provide a competitive salary along with 28 days of annual leave, which increases after five years of service. Our establishment boasts luxurious accommodations, diverse dining options, numerous meeting spaces, and a well-equipped fitness center.

Become a part of our dynamic team and explore numerous opportunities for career advancement and professional growth within our organization.

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