Booking Specialist

1 month ago

London, Greater London, United Kingdom Montcalm Collection Full time

Booking Specialist at Montcalm Collection

About Montcalm Collection:

The Montcalm Collection comprises a selection of opulent hotels in London, each distinguished by its own narrative and character. From sophisticated Georgian residences to a striking diamond-shaped tower, our establishments provide timeless hospitality and outstanding service. Join us in redefining the landscape of luxury accommodation.

Position Overview:

We are in search of a meticulous Booking Specialist to become a part of our team. In this role, you will be tasked with managing reservations with accuracy and efficiency, ensuring a flawless experience for our clientele.

Key Responsibilities:

  • Process guest bookings through various channels including telephone, electronic mail, and online reservation platforms with accuracy.
  • Deliver exceptional customer service and resolve any booking-related inquiries.
  • Stay informed about current room rates, packages, and promotional offers.
  • Optimize room occupancy levels and manage inventory proficiently.
  • Compile reservation reports for management analysis.

Essential Qualifications:

  • Prior experience in booking management within luxury hospitality settings.
  • Proficiency in English; knowledge of additional languages is advantageous.
  • Outstanding communication and interpersonal abilities.
  • Commitment to hospitality and providing remarkable guest experiences.
  • Exceptional attention to detail and organizational capabilities.
  • Customer-oriented with a proactive stance on problem-solving.

Eligibility:

Authorized to reside and work in the UK.

Equal Opportunity Employer:

At Montcalm Collection, we embrace diversity and inclusion. We are dedicated to fostering a workplace that is free from discrimination and bias.

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