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Bilingual Customer Success Manager

2 months ago


Horsham, West Sussex, United Kingdom Breathe Full time
Customer Success Manager

At Breathe, we're committed to helping our customers achieve success with our product. As a Customer Success Manager, you'll play a critical role in accelerating our customers' growth and adoption of our platform.

Key Responsibilities
  • Develop and execute strategies to drive customer retention and expansion revenue
  • Conduct regular customer reviews to showcase product value and identify opportunities for growth
  • Work closely with our R&D team to gather customer feedback and insights to inform product development
  • Maintain awareness of and compliance with information security protocols
Requirements
  • Recent experience in a customer success role
  • Passion for delivering exceptional customer experiences and driving customer success
  • Strong organizational, coordination, and project management skills
  • Ability to understand and positively impact the customer experience
What We Offer
  • 25 days holiday + birthday off
  • Flexible working
  • Private medical including dental, optical and mental health cover
  • Life insurance 2x salary
  • Matched pension scheme (5%)
  • Employee Assist Programme
  • Access to Reward Gateway for hundreds of discounts
Our Hiring Process
  • Initial screening call with our Talent Acquisition Advisor
  • In-office interview with Lead Customer Success Manager and New Business Sales Manager