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Customer Experience Specialist

2 months ago

Belfast, United Kingdom GLL Full time

About the Role:

GLL is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor at Lisnasharragh Leisure Centre.

Key Responsibilities:

  • Provide exceptional customer service to every individual who visits our centres, ensuring a warm welcome and a positive experience.
  • Respond to customer enquiries, converting them into memberships and enhancing their lifestyle.
  • Answer incoming calls, deal with transactions, and handle customer queries in a professional and courteous manner.
  • Support the team in preparing studios, gyms, and sports halls for various activities, and maintain the overall cleanliness and upkeep of the centre.

Requirements:

  • A can-do attitude and a real focus on customer service.
  • Passion and personality, with excellent communication and interpersonal skills.
  • Knowledge of health and safety procedures, and the ability to work in a fast-paced environment.
  • Good IT, literacy, numerical, and communication skills, with some experience of administration and cash handling.

What We Offer:

  • A values-driven organisation with a strong commitment to customer service and staff development.
  • Opportunities for learning and development, with a focus on career progression and professional growth.
  • A comprehensive benefits package, including a pension scheme, discounted gym membership, and exclusive discounts on villas and ski chalets.
  • A supportive and inclusive work environment, with a focus on teamwork and collaboration.