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Service Advisor
2 months ago
Job Summary
We are seeking an experienced and dedicated Service Advisor to join our Aftersales Team at Lookers Audi Edinburgh. As a Service Advisor, you will play a crucial role in delivering exceptional customer service and ensuring the smooth operation of our service department.
Key Responsibilities
- Booking and managing service appointments, MOTs, and repair work for our customers
- Providing expert advice on warranty cover and recommending additional parts and accessories to enhance customer satisfaction
- Liaising with the Aftersales department to coordinate appointments and schedules
- Managing a high volume of customer interactions, including telephone calls and online booking queries
- Communicating effectively with customers regarding turnaround times and ensuring seamless communication throughout the service process
- Maintaining accurate customer records and updating our systems accordingly
Requirements
To succeed in this role, you will need to possess excellent communication skills, a warm personality, and a passion for delivering exceptional customer experiences. Previous experience working in a similar role within the automotive industry is highly desirable, as is knowledge of dealer systems such as Kerridge/ADP.
What We Offer
As a Service Advisor at Lookers Audi Edinburgh, you will benefit from continuous training and development opportunities, as well as the chance to work with a talented and enthusiastic team. If you are a motivated and customer-focused individual with a passion for the automotive industry, we encourage you to apply for this exciting opportunity.
