Spa Operations Manager

6 days ago


Guildford South East, United Kingdom Harbour Hotel Guildford Full time
About the Role

We are seeking a highly skilled and experienced Spa Assistant Manager to join our team at Harbour Hotel Guildford. As a key member of our spa operations team, you will be responsible for providing exceptional customer service and ensuring the smooth day-to-day running of our spa facilities.

Key Responsibilities
  • Assist the Spa Manager in the overall management of the spa
  • Provide guidance and support to spa therapists and other team members
  • Ensure high standards of customer service and satisfaction
  • Contribute to the development and implementation of spa policies and procedures
  • Monitor and control spa budgets and resources
Requirements
  • NVQ Level 2 & 3 qualification in a relevant field
  • Previous experience in a similar environment with fitness and beauty facilities
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and as part of a team
  • Knowledge of spa operations and management principles
What We Offer
  • Competitive salary and bonus structure
  • Opportunities for career development and progression
  • A dynamic and supportive work environment
  • Access to ongoing training and development programs


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