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Customer Service Representative
2 months ago
We are seeking an experienced Call Handler to join our team at Warwickshire County Council. As a Call Handler, you will be responsible for answering a high volume of inbound calls from parents, schools, and taxi operators, taking detailed notes of the calls, and referring them to the relevant team.
Key Responsibilities- Answer inbound calls and provide excellent customer service
- Take detailed notes of calls and refer them to the relevant team
- Manage the team inbox and triage emails to the relevant areas
We are looking for someone who is empathetic, resilient, and has experience dealing with difficult customers. You should have previous administrative experience in an office setting and be able to work well under pressure.
About UsPertemps Recruitment Partnership Ltd is a leading recruitment agency that values its employees and clients. We strive to work to our values of being high performing, collaborative, customer focused, accountable, and trustworthy.
