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Technical Product Specialist
2 months ago
About the Role:
We are seeking a highly skilled Technical Product Specialist to join our team at Kratos Search. As a Technical Product Specialist, you will be responsible for working closely with our clients to ensure they get the maximum benefit from our product trials.
Key Responsibilities:
- Operate as a key liaison point with Developers in enterprise accounts to ensure seamless product integration.
- Work closely with customer success and product management teams to drive product adoption and customer satisfaction.
- Investigate bug reports and provide timely resolutions to ensure high-quality product delivery.
- Report to the Director of Technical Support and contribute to the development of technical strategies and plans.
Requirements:
- Hold a degree in Computer Science, IT, or a technical/scientific discipline.
- Have previous experience in pre-sales or technical support within the software industry.
- Experience in cyber security is highly desirable.
- Be patient, methodical, and tenacious with excellent communication skills.
- Be able to commute to our South Manchester office on a daily basis.
About Us:
Kratos Search is a leading provider of cyber security solutions, serving clients in over 150 different countries. Our product suite includes penetration testing, vulnerability assessment, and web security testing. We offer a highly profitable and dynamic work environment with state-of-the-art offices, a gym, and a canteen.
