Quality Assurance and Compliance Specialist

3 weeks ago

London, Greater London, United Kingdom Utility Warehouse Full time
Quality and Compliance Analyst

Full-time

Company Overview

Utility Warehouse is dedicated to streamlining utility services by consolidating them into a single platform. We offer a comprehensive range of services, including energy, broadband, mobile, and insurance, ensuring convenience and cost savings for our customers.

Our focus is on growing our workforce and assisting more individuals in saving both time and money. If you possess ambitious goals, this opportunity may align with your aspirations.

Primary Responsibilities:

  • Work within a regulated setting, emphasizing risk management and governance
  • Exhibit exceptional analytical and communication abilities
  • Skilled in utilizing Google and Microsoft Office applications
  • Self-driven and committed to delivering outstanding customer service
  • Foster a culture of continuous improvement

Work Arrangement: Hybrid position requiring attendance at our Colindale hub two days each week

Quality & Compliance Objectives:

  • Encourage accountability, integrity, and efficiency across contact centers
  • Offer insights to enhance business operations
  • Recognize and celebrate exemplary customer service

Employee Benefits:

  • Competitive salary package
  • Share options and savings program
  • Flexible working model with two days in-office
  • Discounts on services and cashback opportunities
  • Pension plan and life insurance coverage

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