Executive Director of Operations

4 days ago


Leatherhead, Surrey, United Kingdom Deverell Smith Recruitment Ltd Full time
Job Title: Executive Director of Operations

Location: UK

Salary: £50K - £55K Full-time, Permanent (40 hours/week)

Role Overview:

As the Executive Director of Operations, you will be responsible for leading a high-performing team to deliver exceptional resident experiences. Your role will be pivotal in maintaining high standards, fostering innovation, and making impactful decisions to enhance our community.

Key Responsibilities:
  • Operational Leadership: Oversee portfolio performance, ensuring safety, compliance, and value retention.
  • Team Development: Build and inspire a high-performing team to deliver the Get Living Promise.
  • Customer Experience: Resolve escalated issues, lead quality audits, and ensure top-tier service.
  • Community Engagement: Actively plan and deliver local events, forging strong community ties.
  • Financial Management: Manage budgets, control costs, and oversee marketing and leasing strategies.
  • Stakeholder Collaboration: Work with commercial operators, estate management, and retail teams to create a vibrant neighbourhood.
Qualifications & Skills:
  • Leadership experience with a strong customer service background.
  • Knowledge of compliance, health & safety, and property maintenance.
  • Proficient in Microsoft Office and industry-related systems (e.g., Yardi/RentCafe).
  • Excellent communicator, proactive problem-solver, and resilient under pressure.
About Deverell Smith Recruitment Ltd:

We are a leading recruitment agency specializing in property and construction recruitment. Our team of experts is dedicated to providing exceptional service to our clients and candidates.

We believe in the importance of building strong relationships and delivering results-driven solutions. Our goal is to provide a seamless recruitment experience that meets the needs of our clients and candidates.



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