Customer Relations Manager

1 month ago


Nottingham, Nottingham, United Kingdom Gleeson Development Ltd Full time
Customer Relations Manager Job Description

At Gleeson Development Ltd, we're seeking a highly skilled Customer Relations Manager to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.

Key Responsibilities:

  • Develop and implement customer service strategies to improve customer satisfaction and loyalty.
  • Lead and manage a team of customer service representatives to ensure that they are providing excellent customer service.
  • Collaborate with other departments to ensure that customer needs are met and exceeded.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Develop and implement processes to improve customer service efficiency and effectiveness.

Requirements:

  • Proven experience in customer service management.
  • Excellent communication and interpersonal skills.
  • Ability to lead and manage a team.
  • Strong analytical and problem-solving skills.
  • Ability to work in a fast-paced environment.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.


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