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Desktop Support Specialist
2 months ago
Axiom Software Solutions Limited is seeking a highly skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our desktop and laptop infrastructure.
Key Responsibilities:- Provide technical support and troubleshooting for desktop and laptop issues
- Manage and maintain Azure AD Hybrid Environment, including access management and device registration
- Support Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, OneDrive, SharePoint, and MS Teams
- Configure and manage MDM Intune for laptop and smartphone devices
- Implement and maintain Intune (Windows) Autopilot for laptop setup and deployment
- Provide video conferencing room support for Logitech and Microsoft Teams
- Setup and configure desktop and laptop hardware, including power and network connections
- Perform hands-on server and data room support, including patch panel network cabling and physical server maintenance
- Provide basic knowledge and support for Service Now user experience, including incident, problem, change, and service request management
- Minimum 3 years of relevant experience in IT infrastructure support
- Strong understanding of ITIL processes and financial domain support
- Excellent communication and interpersonal skills
- Ability to work under pressure and manage priorities effectively
- Desirable: COTS Apps support skills, ITIL foundation certification, MCSE Azure foundations certification, Apple/MAC devices management, SOP based procurement, and trade floor support