Senior Repairs Performance Specialist

7 hours ago

Peterborough, Peterborough, United Kingdom Net-Worx (2001) Limited Full time
Senior Repairs Performance Advisor

We are seeking a highly skilled Senior Repairs Performance Advisor to join our team at Net-Worx (2001) Limited. As a key member of our Repairs Service, you will be responsible for providing critical insights into the performance of our repairs service, identifying areas for improvement, and implementing effective solutions.

Key Responsibilities:
  • Monitor and analyze repairs performance data to identify trends and areas for improvement.
  • Develop and implement strategies to drive resident satisfaction and improve service delivery.
  • Collaborate with the Repairs Manager and Team Leaders to develop and deliver training programs to enhance team performance.
  • Audit repair jobs to ensure compliance with service standards and quality.
  • Monitor and analyze customer complaints and service requests to identify trends and areas for improvement.
  • Provide case studies and recommendations to improve service delivery and resident satisfaction.
Essential Requirements:
  • Proven experience in data analysis and performance improvement.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced, customer-focused environment.
  • Intermediate level understanding of Microsoft applications and databases.
  • Ability to audit and quality assure the work and outputs of others.

We are looking for a highly motivated and experienced individual who can make a significant contribution to our Repairs Service. If you have a passion for performance improvement and a commitment to delivering excellent customer service, we would love to hear from you.

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