Warehouse Operations Manager

4 days ago

Reading, Reading, United Kingdom Tesco Full time

About the Role

We are seeking a highly skilled and experienced Warehouse Service Shift Manager to join our Distribution Centre Lead Management team at Tesco. As a key member of our team, you will be responsible for leading a team of Managers and colleagues on a dedicated shift, ensuring great service to our stores and customers.

Key Responsibilities

  • Analyse and spot trends in Big 6/KPIs in the Distribution Centre, building and delivering warehouse improvement plans to build capability where it is needed most.
  • Maximise the My Performance process and tools to aid individual performance, productivity, and standards.
  • Use expertise and knowledge to identify opportunities to improve Warehouse performance, engaging and supporting the team to deliver these.
  • Coordinate all Warehouse plans, KPIs, and resources to ensure delivery and sustainable improvements on all KPIs, while achieving the Distribution Centre financial budget.
  • Champion change, share ideas, and experiences to deliver results.
  • Build the capability of Managers, ensuring they have received Operational and Leadership training to do their job and provide ongoing coaching and mentoring.
  • Lead the team to deliver end-to-end Distribution Centre routines and standards in line with the Operating model.
  • Coordinate and effectively forward plan for all seasonal, trade-driving, and promotional events to maximise sales within stores by ensuring stock is dispatched and received at the right time.
  • Collaborate with support office and store leads to ensure Warehouse Operating procedures are best in class and focus on providing stores with the service they require.
  • Focus the team to deliver accurate goods to stores, improving store product availability and customer satisfaction.
  • Ensure the team delivers safety standards, hygiene standards, maintains the cold chain, and food hygiene.
  • Lead Direct to Depot changes, organising Managers to deliver and sustain change programmes, achieving optimum product availability for customers.
  • Lead preventive shrink and security plans for the shift.
  • Operate collaboratively to achieve the best service for stores across all shifts.
  • Be the accountable Duty Manager for the shift as part of a rota, making decisions that are right for our customers, colleagues, and Tesco.
  • Lead the store community plan, generating and delivering ideas, and encouraging the Warehouse Service teams to do the same.
  • Lead the resource planning activities so that all hours are worked when and where we need them to effectively service our stores.
  • Build the capability of Managers' knowledge of related Warehouse Service Shift Manager Distribution Centre and support them to identify and resolve root causes issues, with sustainable solutions and continual review.

What We Offer

We offer excellent benefits that help make Tesco a great place to work. These include:

  • Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
  • Request flexible working from day one
  • Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
  • Access to free wellbeing services with a range of resources to support your mind, body, and life
  • Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
  • Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes
  • Uniform provided and policies to support you for all of life's moments, big and small
  • Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.

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