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Clinical Specialist
2 months ago
About Boston Scientific
Boston Scientific is a leading medical device company that transforms lives through innovative solutions that improve the health of millions of patients worldwide.
Our Mission
We are at the forefront of the medical device industry, leading and evolving it to address unmet and emerging needs in healthcare. Our culture powers our performance, and we turn our shared vision into value with the contribution of our colleagues around the world.
Job Summary
We are seeking a highly skilled Field Clinical Specialist to provide clinical, technical, and educational support to assigned accounts at a Territory, Regional, National, or EMEA level. As a Field Clinical Specialist, you will work closely with customers to provide support and guidance on our medical devices, driving customer satisfaction and loyalty.
Key Responsibilities
- Provide field/remote clinical support in the areas of case coverage, basic troubleshooting, programming, and patient follow-up for our medical devices.
- Work closely with customers to understand their needs and provide tailored solutions.
- Attend cases face-to-face/ remotely with customers and advise physicians on clinical attributes and techniques associated with our products.
- Ensure timely collection and reporting of all required medical documentation pertaining to our procedural device operation.
- Support the sales team to achieve projected sales goals and increase sales revenues.
- Develop deep understanding of hospital workflows and business relationships with hospital personnel to identify key decision makers and facilitate future sales.
- Respond to complex customer needs and complaints regarding products and service by developing creative and feasible solutions.
- Record customer information and activities in our CRM system.
- Provide education support on product usage and customer training.
Requirements
- Clinical expertise and experience.
- A passion for innovation and a desire to learn and develop.
- Hunger to succeed and excel.
- Growth mentality.
- Patient empathy and focus.
What We Offer
- An attractive benefits package.
- Inspirational colleagues and culture.
- A fast-growing and innovative environment.
- A team-oriented company culture.
- International opportunities.
- Excellent training and development programs.
