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Customer Success Professional

2 months ago

Manchester, United Kingdom Favourite People Full time
About the Role

We are seeking a highly motivated and organized Junior Customer Success Manager to join our team at Favourite People. As a key member of our customer success team, you will be responsible for managing a portfolio of clients and helping them maximize the value of our SaaS platform.

Key Responsibilities
  • Provide technical support to clients, assisting with system setup and troubleshooting.
  • Work closely with a team of experienced professionals to deliver exceptional customer service and ensure client satisfaction.
  • Develop and maintain strong relationships with clients to understand their needs and provide tailored solutions.
  • Collaborate with internal stakeholders to identify and resolve client issues.
  • Contribute to the development of customer success strategies and initiatives.
Requirements
  • Experience with SaaS platforms or related technologies.
  • Strong communication and organization skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Excellent problem-solving and analytical skills.
  • Strong attention to detail and ability to maintain accurate records.
What We Offer
  • 25 days holiday per year.
  • Health plan and flexible working options.
  • Opportunities for international travel and career growth.
  • Flexibility to work from home with occasional travel to the office.