Helpdesk Customer Support Entry

2 weeks ago

Washington, Sunderland, United Kingdom Rishabh RPO Full time
Job Title: Helpdesk Customer Support Entry

Job Summary:

We are seeking a highly skilled and motivated Helpdesk Customer Support Entry to join our team at Rishabh RPO. As a Helpdesk Customer Support Entry, you will be responsible for providing technical assistance to computer system users on a variety of issues.

Key Responsibilities:

  • Provide technical assistance to computer system users on a variety of issues.
  • Identify, research, and resolve technical problems.
  • Respond to telephone calls, email, and personnel requests for technical support.
  • Document, track, and monitor problems to ensure timely resolution.
  • Have knowledge of commonly used concepts, practices, and procedures within a particular field.
  • Answer questions or resolve computer problems for clients in person, via telephone, or from a remote location.
  • May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
  • Provide service and preventive maintenance activities on terminals, printers, personal computers, basic knowledge of electrical/mechanical principles, and basic electronics.
  • Read and comprehend technical service manuals and publications.
  • Knowledge of basic mathematics to read and understand various gauges, meters, and measurement devices.
  • Able to diagnose and repair products by replacing worn or broken parts and making technical adjustments.
  • Makes appropriate use of reference publications and diagnostic aids in resolving technical problems.
  • Strong communication skills.
  • Assists in coordination of changes, upgrades, and new products ensuring systems shall operate correctly in current and future environments.
  • Provides accurate and complete answers to general use and administrative environment questions in a timely manner.
  • Implements shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors.
  • Communicates accurate and useful status updates.
  • Manages and reports time spent on all work activities.
  • Ability to work in a team environment.

Requirements:

  • 15 years providing IT technical support to computer system users by telephone, email, etc.
  • Required
  • 1 year

Preferred Skills:

  • Expertise in supporting desktop operating systems (Windows 10, 11, and Mac OSX 10.10.X)
  • Required
  • 1 year

Work Environment:

The ideal candidate will have a strong background in IT support and excellent communication skills. If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.

About Rishabh RPO:

Rishabh RPO is a leading provider of recruitment process outsourcing (RPO) services. We are committed to delivering exceptional results and building long-term relationships with our clients.

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