HART Referral Specialist

6 days ago

Leicestershire, United Kingdom Leicestershire County Council Full time

About the Role

The HART service provides a range of care and support offers, including reablement, homecare support, and short-term crisis support. As a key member of the team, you will be responsible for providing a comprehensive initial contact and duty function, ensuring that queries, issues, and referrals are prioritized and progressed in line with service response timescales.

Key Responsibilities

  • Be the first point of contact for internal and external customers to the HART Service
  • Provide a comprehensive initial contact and duty function, prioritizing queries, issues, and referrals
  • Accept initial referrals into the service and screen against the HART Criteria
  • Programme the efficient deployment of culturally appropriate reablement support to meet identified goals and support needs
  • Prioritize urgent referrals to meet key performance indication response times within a two-hour window
  • Programme Service in such a way which maximizes the utilization of all available resources

About You

  • Minimum of 4 GCSE's A - C grades including English Language or other qualifications of an equivalent level
  • Experience of working in local government and relevant experience working within an Adult Social Care setting
  • Experience of managing risk and ensuring the best outcome for the customer and undertaking research to identify agencies to effectively signpost relevant queries
  • Experience of working effectively as part of a team, supporting and developing colleagues and having experience working within a customer service or customer contact centre
  • Knowledge of using complex ICT customer service databases to record and retrieve customer information and the use of Microsoft Packages Word, Excel, and Outlook
  • Excellent written and verbal communication skills and able to learn and process new information quickly and accurately
  • Able to identify and record critical information and demonstrate quick thinking and problem-solving, with fast and accurate keyboard skills with good attention to detail

What We Offer

  • Opportunities to join a very good Local Government Pension Scheme
  • Opportunities to progress within a large public sector organization
  • Extensive training and development opportunities
  • Generous annual leave entitlement
  • Access to staff wellbeing & counselling Service
  • Discounted local gym membership
  • Work for an organization which 94% of our staff say is a good employer

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