HART Referral Coordinator

2 weeks ago

Leicestershire, United Kingdom Leicestershire County Council Full time

About the Role

The Leicestershire County Council is seeking a skilled professional to join the HART service as a Referral and Assessment Officer. This is a challenging and rewarding role that requires strong communication and organizational skills.

Key Responsibilities

  • Provide a comprehensive initial contact and duty function, ensuring that queries, issues, and referrals are prioritized and progressed in line with service response timescales.
  • Accept initial referrals into the service and screen against the HART Criteria.
  • Programme the efficient deployment of culturally appropriate reablement support to meet identified goals and support needs.
  • Prioritize urgent referrals to meet key performance indication response times within a two-hour window.
  • Programme service in such a way that maximizes the utilization of all available resources.

About You

  • You will have a minimum of 4 GCSEs A-C grades, including English Language, or other qualifications of an equivalent level.
  • Experience of working in local government and relevant experience working within an Adult Social Care setting is essential.
  • You will have experience of managing risk and ensuring the best outcome for the customer, as well as undertaking research to identify agencies to effectively signpost relevant queries.
  • You will be able to work effectively as part of a team, support and develop colleagues, and have experience working within a customer service or customer contact centre.
  • You will have knowledge of using complex ICT customer service databases to record and retrieve customer information and the use of Microsoft Packages Word, Excel, and Outlook.
  • You will have excellent written and verbal communication skills and be able to learn and process new information quickly and accurately.

Requirements

  • You will need access to a vehicle and a driver's license.
  • A flexible approach to work is essential.
  • An Enhanced DBS is required.

About the HART Service

The HART service provides several care and support offers under its registration as a domiciliary care service. This includes reablement, which helps people return home from hospital, or prevent them from being admitted to hospital, and regain their independence. Homecare support to facilitate the timely discharge from acute and community hospitals to better understand the needs of the person once they have been able to return home. Short-term crisis support for those experiencing an urgent social care need.

Why Work for Leicestershire County Council?

  • Opportunities to join a very good Local Government Pension Scheme.
  • Opportunities to progress within a large public sector organization.
  • Extensive training and development opportunities.
  • Generous annual leave entitlement.
  • Access to staff wellbeing and counselling services.
  • Discounted local gym membership.
  • Work for an organization which 94% of our staff say is a good employer.

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