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Support Assistant

2 months ago

Cambridge, Cambridgeshire, United Kingdom Riverside Full time
About the Role

We are seeking a highly motivated and experienced Support Assistant to join our team at Riverside. As a Support Assistant, you will play a key role in the day-to-day running of our supported housing services, ensuring the safety and wellbeing of our customers.

Key Responsibilities
  • Assist in the planning and delivery of personalized support and move-on plans for customers
  • Support customers with day-to-day tasks, including tenancy-related matters and financial administration
  • Work with customers to maintain a safe environment, including reporting any repairs or health and safety concerns
  • Deliver a housing management service, including income collection and providing customers with tenancy-related support
  • Contribute to the delivery of a range of group work sessions and promote customer involvement and consultation
Requirements
  • Experience of working with vulnerable client groups, preferably in a housing or social care setting
  • Ability to deliver structured support and work with customers to achieve their goals
  • Basic proficiency in Microsoft Office, including Word and Excel, and willingness to learn specific IT systems used within Care and Support
What We Offer
  • Competitive pay and generous pension scheme
  • 28 days holiday plus bank holidays
  • Flexible working options available
  • Investment in your learning and personal development
About Riverside

Riverside is a housing association with a difference, enhancing the everyday for all our customers. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK, and we need the best people on board to help us deliver our mission.

We value diversity and inclusivity, and we foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.