Customer Experience Team Leader
4 weeks ago
We are seeking a highly skilled Customer Experience Team Leader to join our team at Rightmove. As a key member of our leadership team, you will be responsible for leading and inspiring a team of talented individuals to deliver exceptional customer experiences.
Key Responsibilities- Lead and motivate a team to achieve high performance and deliver exceptional customer service.
- Oversee daily operations, including managing workloads, monitoring service levels, and ensuring the team has the resources to meet targets.
- Drive continuous improvement by identifying trends, recurring issues, and inefficiencies, and implementing solutions to enhance operational efficiency.
- Monitor and analyse performance metrics to ensure the team meets service KPIs, proactively addressing any issues that arise.
- Provide ongoing coaching and development for team members, recognizing excellence and addressing performance challenges to foster growth.
- Manage escalations and empower your team to handle complex issues confidently, reducing repeat concerns and improving customer satisfaction.
- A competitive compensation package.
- Cash plan for dental, optical, and physio treatments.
- Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan.
- 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes.
- Hybrid working pattern with 2 days in the office.
- Contributory stakeholder pension.
- Life assurance at 4x your basic salary to a spouse, family member other nominated person in your life.
- Paid leave for maternity, paternity, adoption, and fertility.
- Travel Loan, Bike to Work scheme, Rental Deposit Loan.
- Charitable contributions through Payroll Giving and donation matching.
- Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts, and move.
Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen.
We're home to the UK's largest choice of properties and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what's on the market.
Despite this growth, we've remained a friendly, supportive place to work with employee #1 still working here We've done this by placing the Rightmove How's at the heart of everything we do. These are the essential values that reflect our culture and include:
- Be approachable and appreciate what others do
- Make complex things as simple as possible
- Build great teams, because Rightmove is people
- Drive improvement, we can always be better
- Share early, honestly, and often
We believe in careers that open doors and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events. And with 88% of Rightmovers saying we're a great place to work, we're clearly doing something right
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