Senior Technical Consultant

4 weeks ago

Chester, Cheshire, United Kingdom Loftware Full time

About Loftware:

Loftware is the world's largest cloud-based Enterprise Labeling and Artwork Management provider, offering an end-to-end labeling solution platform for companies of all sizes.

Role Description:

The Implementation Engineer will work independently or collaboratively within a larger team to deliver the proposed solution, guiding customers through an established, structured methodology, ensuring the successful deployment of the solution, knowledge transfer, adherence to best practices, and go-live support.

Responsibilities:

  • Understand customers' requirements, designing solutions for customer's business requirements.
  • Drive scope definition, requirements analysis, functional/technical design, and performance.
  • Perform installation, configuration, deployment, design, administration, and maintenance of high availability solutions that implement industry standards using AWS and/or On-Premise.
  • Manage the technical proposal process and ensuring that all technical information and recommendations addressing customer requirements are accurate, properly defined, and detailed.
  • Instill trustworthy and resourceful relationship between clients, partners, and Loftware.
  • Install and configure the technical solution, provide business consulting/advise on the solution.
  • Collect all system requirements and specifications from customers.
  • Analysis and Design system and compile system change needs as requested by customer to meet customer's business needs and follow best practices, standards, and documentation.
  • Perform Installation/Upgrading at on-prem system and post-configuration at SaaS system.
  • Perform system configuration per the requirement collected in project.
  • Assist various tests (Smoke, SIT/UAT, load/regression) per scope and process with help of test cases and prepare documents for same and coordinate with manager to resolve all issues within required timeframe and inform management of any delays.
  • Train client technical staff with system and product setup in project lifecycle.
  • Train Client system matter expert and end user on the best use of the application.
  • Document project system setup and deliverables in the implementation report.
  • Work close with Loftware Project Manager to make sure assigned tasks and milestones within scope and planned hours and be part of Change Control process to assess each customer change request to provide estimation and priority.
  • Collaborate with development teams, product managers to resolve all issues.

Required Qualifications:

  • Bachelor's degree or equivalent.
  • 5-10 years in a technology environment.
  • Tenacious, intelligent, and entrepreneurial in nature.
  • Excellent written and verbal communication skills.
  • Travel (up to 30%) is required.
  • Technical aptitude; the ability to understand new technologies and related environments. Customer service-face experience is a 'must'.
  • Ability to learn new technology through self-study.
  • Ability to translate highly technical information for audiences with varying degrees of technical knowledge.
  • Knowledge of JavaScript/REST JSON/XSLT/SOAP WSDL.
  • Ability with database Admin/Query skill for Oracle and/or PostgreSQL, SQL Server is a 'must'.
  • Familiarity with following environments (SAP, Oracle e-Business Suite, Oracle Cloud, Workflow Management System).
  • Knowledge of ERP, PLM, CRM, WMS or MES systems.
  • Knowledge of Web Services, Service Oriented Architecture, Web Based UI's is a plus.
  • Knowledge of AWS hosting is a plus.
  • Ability of system and network management issues and tools.
  • Ability of LDAPs, Single Sign-On, SSL, Networks, Webservers, Application servers, Tomcat.
  • Ability to assess client's needs and management requirements and creatively provide solutions that address those needs, solve clients' problems, and add value to the clients' organization.
  • Make technical presentations and demonstrate how a product will meet client needs.

Soft Skills:

  • Solid organizational skills including attention to detail and multi-tasking skills.
  • Able to build trust and rapport quickly.
  • Competitive drive and determination.
  • Strong communications skills.
  • Customer focused.
  • Strong interpersonal skills.
  • Strong problem-solving skills.
  • Self-starter with a strong work ethic.
  • Must be able to grasp technical concepts quickly.
  • Driven to create value in a growing organization.

Why join us?

Working for the undisputed global leader in a business-critical industry offers unparalleled possibilities.

  • This is an excellent opportunity to be part of a team helping to evolve our solutions for different cloud platforms as well as expand your skills in the cloud.
  • Our team is made up of the most talented, curious, and inspiring people in their fields, each bringing something unique to the table.
  • We use the power of the global team.
  • We set you up for success. We offer comprehensive training to all employees and place an emphasis on employee development.

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