Software Support Specialist

1 month ago


StainesuponThames, Surrey, United Kingdom Principle Full time
Unlock Your Potential as a Senior Support Engineer

Are you a tech-savvy problem solver with a passion for delivering exceptional customer experiences? We're seeking a skilled Senior Support Engineer to join our global team and make a real impact on our customers' success.

The Opportunity:

  • Competitive salary up to £42,000 per year
  • 12-month contract with a flexible hybrid work arrangement
  • Be part of a supportive team that values collaboration and innovation

Your Profile:

  • Proven experience in providing technical support for B2B software
  • Familiarity with Java, SQL, JavaScript, and RESTful APIs
  • Experience with CRM tools (ServiceNow, Salesforce) and defect tracking systems (JIRA)
  • UNIX/Linux environment experience is a plus

What You'll Do:

  • Provide technical support to business customers using our platform
  • Troubleshoot and resolve complex platform issues
  • Develop deep expertise across our product suite
  • Create and maintain knowledge articles to help resolve customer-reported problems
  • Perform operational tasks like provisioning, configuring, and restoring cloud services

Ready to Take Your Career to the Next Level?

Apply today and take the first step towards a rewarding career as a Senior Support Engineer. We look forward to reviewing your application.



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