Care Team Supervisor

3 weeks ago

Peterborough, Peterborough, United Kingdom Prestige Nursing & Care Full time

Job Title: Field Care Supervisor
Location: Peterborough
Salary: £23,100pa
Hours: Monday to Friday, 9am-5pm. Full-Time with on-call responsibility and flexibility required to support the needs of the business

On-call Responsibilities:
Contracted for 1 night per week as part of the employment agreement, with additional compensation of £15 per night thereafter. (Weekends = £100 per weekend)

About Prestige Nursing & Care:

At Prestige, our mission revolves around enhancing the lives of those we serve. As a Field Care Supervisor, you will thrive in a vibrant organization that prioritizes people. With over 75 years of experience in home care and 30 local offices across England and Scotland, we are committed to leading the care sector by delivering high-quality, personalized, and specialized services to our clients.

Your Role:
We seek a proactive and self-sufficient care professional with substantial experience and a positive, flexible attitude to join our Peterborough Branch as a Field Care Supervisor.

If you share our passion for quality care and are eager to make a meaningful impact, this position offers an excellent opportunity. You will play a vital role in our branch team, contributing significantly to our business's success. We provide a supportive environment with ample opportunities for growth and a friendly, adaptable work culture.

Reporting Structure:
You will report directly to the Branch Manager, working alongside the Field Care Manager to implement systems that ensure the delivery of domiciliary care services that meet and exceed legislative standards, while adhering to our company’s equal opportunities and health & safety policies.

Key Performance Indicators:

  • Understanding the market sector and services/products provided by Prestige
  • Willingness to learn and adapt
  • Commitment to delivering services at the highest standard, ensuring compliance
  • Excellent communication and presentation skills
  • Effective time management and organizational abilities
  • Building strong internal and external customer relationships with knowledge of current market conditions and trends

Main Responsibilities:

Your primary responsibilities will include:

  • Conducting risk and manual handling assessments for new clients/service users prior to service provision, ensuring assessments are updated annually or after significant changes.
  • Maintaining a quality assurance management system in collaboration with the Care Planner and Branch Manager, ensuring service users and their carers are consulted about the care service.
  • Meeting with domiciliary care workers for direct supervision at least quarterly, documenting the content and outcomes of each meeting.
  • Conducting annual appraisals for domiciliary care workers, identifying training and development needs.
  • Facilitating quarterly team meetings for care workers, preparing agendas and maintaining minutes.
  • Assisting in the delivery of a development and training program for care assistants.
  • Participating in recruitment efforts to build capacity within the service.
  • Providing on-call support and coordinating coverage for unplanned absences.
  • Responding appropriately in emergency situations, ensuring client sensitivity and confidentiality.
  • Meeting weekly compliance targets agreed with the Care Planner and Branch Manager.
  • Supporting ongoing service provision reviews and adapting working methods as necessary.

General Responsibilities:

  • Occasionally assisting with day-to-day team responsibilities.
  • Championing internal customer service.
  • Fulfilling any other reasonable management requests.
  • Participating in the on-call/out-of-hours rota as required.

Key Attributes/Knowledge/Skills/Experience:

  • Experience in supervising or managing others
  • Professional appearance and demeanor
  • Strong communication skills
  • Excellent assessment capabilities
  • Valid UK driving license and access to a vehicle is desirable
  • Ability to work independently and manage time effectively
  • Strong team player
  • Openness to change
  • Commitment to equal opportunities and diversity
  • Alignment of personal and organizational values
  • Demonstration of Prestige Nursing & Care's core values

What We Offer:

  • Competitive salary
  • 28 days annual leave (including Bank Holidays), increasing annually
  • Additional day off for your Birthday
  • Blue Light Card benefits
  • Opportunities to earn extra money through referrals
  • Cycle to Work scheme
  • Long Service Awards
  • Workplace Pension
  • Employee assistance program (EAP) for confidential support
  • Family-friendly benefits for additional support and flexibility
  • Supportive working environment with ongoing learning and development opportunities
  • Friendly, agile, and flexible work culture

Important Note:

In compliance with CQC & Care Inspectorate regulations, we will conduct Enhanced DBS/PVG, Right to Work, Reference, and Employment History checks as part of our recruitment process.

All clients are entitled to receive services in a safe, fair, and balanced manner. Prestige Nursing & Care staff are responsible for promoting Equal Opportunities and challenging any discriminatory behavior.

We reserve the right to close this position early.

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