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Customer Service Director
2 months ago
We are seeking a highly skilled and experienced Customer Service Manager to lead our team at Page Personnel Finance. The successful candidate will be responsible for ensuring all customer service processes run smoothly and efficiently, while maintaining exceptional customer service standards.
Key Responsibilities- Develop and implement strategies to improve customer service processes and drive business growth.
- Manage and lead a team of customer service professionals, providing guidance and support to ensure excellent customer service delivery.
- Handle customer queries and complaints, ensuring a high level of customer satisfaction and resolving issues promptly.
- Ensure compliance with industry regulations and company policies, maintaining a strong focus on quality and customer experience.
- Collaborate with other departments to streamline operations and improve overall efficiency.
- Prepare and present performance reports to senior management, highlighting key metrics and areas for improvement.
- A proven track record in a managerial role within customer service, with a strong focus on leadership and team management.
- Exceptional customer service skills, with the ability to handle complaints effectively and provide excellent customer experience.
- Strong problem-solving skills and the ability to make decisions under pressure, with a focus on delivering results.
- An annual salary ranging from £40,000 to £50,000, depending on skills and experience.
- Generous annual leave allowance and a supportive work environment.
- Opportunities for professional development and career progression within a leading company.
