Salesforce Capability Manager

2 months ago

Cambridge, Cambridgeshire, United Kingdom AVEVA Full time
Job Title: Capability Manager - Salesforce

A challenging opportunity has arisen for a skilled Capability Manager to join our team at AVEVA, a global leader in industrial software. As a key member of our Global Business Operations team, you will play a critical role in driving the Lead to Contract Journey by ensuring that Strategic Platform changes are understood and adopted globally.

Key Responsibilities:
  • Support the Group Senior Capability Owners in delivering World Class Platform Capabilities that fully underpin AVEVA Sales Policies and Processes.
  • Implement Platform Developments that enhance the Lead to Contract Journey and heighten Business Productivity and Proficiency.
  • Analyse data and understand the resulting 'Value Add' to clearly articulate and communicate Business Impacts to the Sales Leadership.
  • Work with AVEVA Sales Operations and Sales Enablement teams to prioritise understanding the necessary developments required to underpin and enable the Global Sales Organisation.
  • Communicate feedback and insights from Commercial, Sales Operations and Sales Enablement teams to the Senior Capability Owners and Group Process Owners to drive Continuous Improvement.
  • Contribute to the development of business requirements definition and feed into the Salesforce Platform Development Roadmap.
  • Set clear expectations for the delivery of new platform capabilities with Key Business Stakeholders.
  • Responsible for UAT to ensure that Platform Enhancements are delivered to the optimum level and work with IT to deliver this.
  • Work with Senior Capability Owners to provide Systems Reporting Capability that meet Business Stakeholder requirements, allowing for the effective management of Business Outcomes.
  • A key contributor to understanding evolving Salesforce Platform Enhancements, researching related Emerging Technologies and developing resulting Business Cases for AVEVA.
Requirements:
  • Customer and Business Focused platform experience with a deep understanding of E2E Policies and Processes required to support a Global Sales Organisation.
  • Understanding of B2B sales policies within a major sales organisation.
  • Experienced in Platform Development and Implementation of tools that enhance the Lead to Contract processes.
  • A clear understanding and ability to define the drivers and requirements needed including an understanding of 'what best practice looks like' ideally anchored in Salesforce and related technologies.
  • Demonstrates a sound understanding and experience of commercial management including vendor management, internal business cases and managing operational requirements.
  • Change and communications management – understanding and ability to assess the change impacts of Platform Enhancements with sales and associated downstream business owners.
  • Ability to work with cross functional groups and be able to communicate clearly and concisely impacts in business terms across multi-disciplined teams.
  • Operates comfortably at a detailed as well as a strategic level.
Qualifications:
  • Degree in Business, Marketing, IT, or Equivalent Professional Experience.

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