Luxury Hotel Reservation Agent

1 week ago


London, Greater London, United Kingdom Platinum Travel Recruitment Ltd Full time

We are a leading recruitment agency, Platinum Travel Recruitment Ltd, working exclusively with a high-end concierge company that offers bespoke travel services to discerning clients.

Due to remarkable growth, they are now seeking an experienced Luxury Hotel Reservation Agent to join their team, office based in London.

This role involves working with a luxury travel company that specialises in providing high-end, personalised booking and reservation services for discerning clients who seek luxury travel experiences.

The successful candidate will be responsible for handling reservations for luxury travel services, including hotels, apartments, private villas, high-end car rentals, and exclusive tours.

Key Responsibilities:

  • Handle reservations for luxury travel services, including hotels, apartments, private villas, high-end car rentals, and exclusive tours.
  • Use luxury-specific booking systems or platforms and maintain relationships with exclusive service providers.
  • Design bespoke travel itineraries that align with the client's preferences, interests, and lifestyle.
  • Develop and maintain strong relationships with high-net-worth clients, understanding their travel needs and preferences.
  • Liaise with luxury hotels and service providers to secure upgrades, special amenities, and personalised services.
  • Negotiate special rates or packages tailored for luxury clients.
  • Identify opportunities to upsell clients to suites or higher category room.

Requirements:

  • Experience in hotel reservations from a hotel or tour operator background is essential.
  • A high level of attentiveness, patience, and dedication to delivering a flawless customer experience.
  • Excellent verbal and written communication skills, with a refined, professional manner.
  • Ability to negotiate premium services and identify upselling opportunities.
  • Happy to work in the office as no homeworking is on offer.

Career Path:

A Luxury Reservation Agent can progress to roles such as Senior Luxury Travel Consultant, Team Leader, or managerial positions. Lucrative salary, sociable working hours, lucrative commission, travel perks, and many other benefits are on offer.


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