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Support Specialist

2 months ago

Horsham, West Sussex, United Kingdom Bethnal Full time

Job Summary:

We are seeking a skilled Support Specialist to join our team at Bethnal. As a Support Specialist, you will be responsible for providing escalated support to end users, working closely with IT teams, vendors, and business stakeholders to ensure that IT services meet the needs of the organisation while driving high levels of customer service.

About the Role:

This is an exciting opportunity to work in a highly collaborative environment that actively promotes knowledge sharing and encourages professional and personal development. You will have the chance to work on a variety of projects, including developing long-term strategies and capacity planning for meeting future ICT hardware needs.

Key Responsibilities:

  • Provide escalated support to end users, resolving technical issues and improving overall customer satisfaction.
  • Work closely with IT teams, vendors, and business stakeholders to ensure that IT services meet the needs of the organisation.
  • Develop and implement long-term strategies for meeting future ICT hardware needs.
  • Record, track, and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  • Collaborate with colleagues to identify and implement process improvements, ensuring that IT services are delivered efficiently and effectively.

Requirements:

  • Background in Microsoft 365, Active Directory/Entra ID, Intune, and Azure.
  • Basic Networking experience.

About Bethnal:

Bethnal is a dynamic and innovative company that values its employees and provides opportunities for growth and development. We are committed to delivering high-quality IT services that meet the needs of our organisation and our customers.