Collections Specialist

4 days ago


Antrim, United Kingdom SSE Enterprise Full time
About the Role

We are seeking a highly skilled and motivated Collections Specialist to join our team at SSE Enterprise. As a Collections Specialist, you will be responsible for proactively engaging with customers and monitoring accounts to provide a high level of customer service and recover payments for bills.

Key Responsibilities
  • Proactively engage with customers to resolve queries and recover payments due
  • Monitor accounts and provide regular updates to management team
  • Work flexibly to action incoming workflows, including calls, emails, and letters
  • Provide support to colleagues and other teams as required
  • Actively engage in projects and business improvement initiatives
Requirements
  • Experience of working in a credit control or customer accounts environment
  • Good numerical and analytical skills with excellent attention to detail and accuracy
  • Strong communication, negotiating, and problem-solving capability
  • A high standard of IT, including good working knowledge of Microsoft Office and strong Excel skills
What We Offer
  • An excellent package with 34 days holiday entitlement, enhanced maternity/paternity leave, and discounted healthcare
  • Opportunities for career development and growth
  • A dynamic and supportive work environment
About SSE Enterprise

SSE Enterprise is a leading energy company with a vision to be a leading energy company in a net-zero world. We are committed to delivering excellent customer service and providing innovative solutions to our customers.



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