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IT Service Delivery Manager
2 months ago
We are seeking an experienced IT Service Delivery Manager to join our team at Talentbank Technology Partners. As a key member of our IT Support Team, you will be responsible for ensuring the efficient delivery of services to our clients.
Key Responsibilities:
- Client Relationship Management: Develop and maintain strong relationships with clients to ensure a high-quality service is delivered.
- Service Quality Assurance: Oversee the quality of services to ensure they meet established standards.
- Service Improvement: Identify opportunities for efficiency or service improvement with a focus on cost reduction without a drop in quality.
- Performance Monitoring: Monitor the performance of Service Teams and track KPIs to ensure effective delivery.
Requirements:
- Experience working as a IT Service Delivery Manager within a multi-client role.
- Fantastic knowledge of service and application delivery.
- Experience of ITIL processes and service delivery software.
- A good understanding of Project Management principles.
About Us:
Talentbank Technology Partners is a leading technology recruitment agency. We are committed to delivering exceptional service to our clients and candidates. If you are a motivated and experienced IT Service Delivery Manager looking for a new challenge, please apply now.