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Account Growth Manager
2 months ago
About the Role
At Space Executive, we are seeking a highly skilled Customer Success Professional to join our growing FinTech team. As a key member of our Customer Success team, you will report directly to the Head of Customer Success.
Key Responsibilities
- Develop and nurture long-term relationships with our customers, acting as a trusted advisor and driving customer satisfaction, product adoption, and contract renewals.
- Identify and capitalize on up-sell and cross-sell opportunities to drive revenue growth.
- Support account management by maintaining detailed account plans and understanding the product's technical aspects.
Requirements
- 3+ years of experience in Customer Success or Account Management, preferably in SaaS or Financial Services.
- Strong presentation and communication skills, with the ability to manage multiple customer queries simultaneously.
- Highly personable, motivated, and capable of working collaboratively across different teams.
What We Offer
- A dynamic and growing FinTech company with a strong focus on customer success.
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
Travel Requirements
The role is based in the UK with some European travel required.
